Elu, LLC is required to have written, published policies and procedures for complaint and grievance management. This information is provided in full on our website and in summary format on attendance certificates and promotional materials.
1. The complaint or grievance must be submitted in writing by participant, noting the full name and contact information for the participant to ensure proper follow-up. This letter will be reviewed by the social worker consultant/Training Director for Elu, LLC.
2. If needed, the issue will be discussed with other leadership team members of Elu, LLC.
3. The participant will have the opportunity to support his/her allegations by arguments however brief and, if need be, by related supporting evidence.
4. The response decision is made by the Training Director in consultation with the leadership team members. The decision takes into account various perspectives on the situation and relevant facts.
5. Information is shared from the findings with the Elu, LLC leadership team to be utilized for improving future courses.
6. The Training Director for Elu, LLC will respond in writing to the grievance regarding the response decision.