Elu Counseling, Consulting, and Coaching is required to have written, published policies and procedures for complaint and grievance management. This information is provided in full on our website and in summary format on attendance certificates and promotional materials.
1. The complaint or grievance must be submitted in writing by participant, noting the full name and contact information for the participant to ensure proper follow-up. This letter will be reviewed by the CE Advisory Committee at Elu LLC. Send written letter via https://eluccc.org/contact-us-1 or by US mail to 1101 W. 40th St., Unit 2225, Chattanooga, TN 37409, Attn: Dr. Bobby Cook.
2. The participant will have the opportunity to support his/her allegations by arguments however brief and, if need be, by related supporting evidence.
3. Send written letter via https://eluccc.org/contact-us-1 or by US mail to 1101 W. 40th St., Unit 2225, Chattanooga, TN 37409, Attn: Dr. Bobby Cook.
4. Information is shared from the findings with the Elu leadership team to be utilized for improving future courses.
5. Elu will respond to the participant in writing regarding the outcome of the response decision.
Refund Request & Cancellation policy If Elu Counseling, Consulting, and Coaching decides to cancel the class, all registrants will receive a full refund. Through one-week prior to the event, registrants who need to cancel for any reason will receive a refund of 90% of their registration fee. Cancellation requests must be received no later than one-week prior to the event, by written request at https://eluccc.org/contact-us-1. Be sure to include your name, address and contact information as provided in your registration information. No refunds will be issued for any reason after the one-week prior to event deadline (7 calendar days). If there is an exceptional request, please contact Elu with a written request. Any exceptions to the no refunds after one-week prior to event policy are considered on a case-by-case basis and the decision of the training director, Kim Cook, is final. Refunds will be returned to the payee by check and sent by US mail within one week of the refund request.